Healthcare teams rely on voice for critical moments. Secure Voice™ screens every call before it reaches staff and patient rooms, so legitimate patient and partner calls get through without delay. For health insurers, CMS auditor calls are screened and redirected to an expert handler, with a notification.
Patient rooms protected from spam and predatory calls
Hospitals across a single US network
To eliminate the calls, with better patient experience and nurse productivity
Firewalls and EMRs protect the network and patient data. The phone in the patient’s room is often left unguarded.
Hospitals with a high number of beds and growing inpatient admissions are exposed to scam calls delivered right into their patient rooms.
A busy hub serving millions of ED and outpatient visits a year means high noise levels, which makes caller validation harder.
Attacks mimic the hospital’s internal numbers, confusing patients and staff across a footprint that can span the country or the globe.
CMS auditor calls are indistinguishable from regular inbound traffic. Insurers often miss or mishandle them, putting ratings at risk.
Neither staff nor patients have a streamlined way to flag suspicious calls, despite the hospital’s frontline role in patient care.
Secure Voice™ screens every inbound and outbound call through a pipeline of controls. When a control trips, it emits a signal and your action runs: allow, block, redirect or alert.
Suspicious calls to patient rooms are redirected to the Voice Bot Screener, which answers the call and profiles the caller to separate people from automated and AI-driven callers. You choose to block, redirect or alert.
CMS auditor calls are screened and redirected to an expert handler, with a notification, so every audit call gets the right response and your star rating is protected.
Suspicious calls go to the Voice Bot Screener, which answers the call and profiles the caller. Only people are connected to the room.
CMS auditor calls are screened and redirected to an expert handler, with a notification.
Register the number ranges you own. Own DID Range Detection catches inbound calls that present one of them as caller ID.
Secure Voice™ spots a flood of calls and blocks it before it ties up your main lines.
Remote worker controls flag brute force, enumeration and logins from two places at once, from SBC registration logs.
Outbound controls stop toll fraud and block calls to high-risk and FATF-listed countries.
In observe-only mode, every call’s zone is classified and logged, with no automatic action.
“These guys helped eliminate spam and predatory calls to over 6000 patient rooms in the 25+ hospital network in a month. They even improved patient experience and nurse productivity. This solution is great for Hospitals.”
“We have healthcare clients and need to be vigilant about CMS auditor calls coming inbound and servicing them right. Assertion’s call screening has been great at learning and detecting these calls to route them to trained agents. This solution goes beyond security for us.”
“It is true that an SBC gets probed by attackers in the very first few minutes of it being deployed. Thanks to Assertion, we have been worry-free onboarding new SBCs.”
See the full product on the Secure Voice™ page.
Enterprise voice security protects enterprise phone systems, contact centers and voice infrastructure from threats such as vishing (voice phishing), scam calls, robocalls, toll fraud, TDoS attacks and impersonation fraud. Unlike traditional IT security, it operates at the telecom and SBC (Session Border Controller) layer, where real-time call threats originate.
Healthcare phone systems are frequent targets because they handle sensitive patient information, billing conversations and time-critical communications. Spam and impersonation calls can overwhelm staff, mislead patients and expose organizations to fraud and compliance risks.
Patient room phones are often targeted by scammers pretending to be hospital staff, billing departments or external agencies. Secure Voice™ filters malicious calls before they reach patient rooms, reducing the risk of patient confusion, financial exploitation and reputational damage.
CMS auditor calls are unannounced inbound calls from the Centers for Medicare & Medicaid Services to health insurers, typically related to audits, compliance checks or quality assessments. They do not follow a fixed schedule and often look like normal inbound traffic.
Traditional telephony and contact center systems rely on phone numbers, call routing rules or manual processes. CMS auditor calls often have no unique identifier, so they are indistinguishable from regular calls without real-time voice intelligence and pattern detection.
Secure Voice™ is built for enterprise healthcare environments and aligns with healthcare security and privacy requirements, including HIPAA-aligned data handling practices. It protects voice infrastructure without accessing or storing sensitive patient content unnecessarily.
Talk to a specialist about protecting patient rooms, staff lines and member services on your phone platform.
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