At Assertion, we specialize in India telecom compliance, ensuring your voice infrastructure, operations, and regulatory documentation are always on the right side of the law. Whether you’re a startup scaling globally or a large enterprise with complex telecom footprints, we help you navigate India’s regulatory landscape with confidence.
End-to-end compliance across key Indian telecom frameworks:
Build or upgrade your voice infrastructure the right way — with proactive guidance from India’s most telecom-savvy consultants at Assertion.
Let us audit your business processes and handle compliance end-to-end — including addressing queries from regulatory bodies on your behalf.
If your business is India-based but global-facing, OSP compliance is crucial. Assertion is India’s most respected name in OSP consulting.
“The Assertion OSP Compliance solution has made sure that I can focus on other compliance concerns – they are handling all DoT paperwork, and the automation product has made sure we are compliant with all norms. The insurance scheme is perfect – it protects organization from the risk of non-compliance… a well thought-out solution”
“We really appreciate your efforts! Assertion as a team provided continued guidance to us ad joined numerous calls to drive this (automated compliance) for our client.”
Under the Department of Telecommunications (DoT) OSP guidelines, an OSP is a company that runs voice-based BPO services, such as call centres and contact centres, using telecom resources from licensed telecom service providers. Purely data or internet-based services fall outside the guidelines. Since June 2021, OSP centres no longer need to register with DoT, but the guidelines still apply.
OSPs must keep call detail records (CDRs) for all voice traffic carried on their EPABX, and keep a copy of CDRs and system logs at one of their OSP centres in India. The CDRs must be kept separately for each OSP centre or media gateway. Call routing must not allow toll bypass. Work-from-home agents fall under specific conditions in the guidelines.
