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  • Smart Logging™

Real-time log monitoring for every voice system you run

Get real-time observability across all your voice assets on a single dashboard. Detect errors, call and recording failures before they hit service levels, and go from issue to logs in one click.

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Smart Logging™ dashboardVoice estate · 62 log sources Live
TimeSourceSeverityEventHandling
14:12:53
VI360
Verint Impact 360
Critical Archive write failed, volume 92% full Ticket opened
14:12:42
OSBC
Oracle SBC
Major SIP 503 Service Unavailable from trunk TG-01 Grouped
14:12:31
GEURS
Genesys URS
Major Routing strategy timeout on queue Billing Alert sent
14:12:20
AES
Avaya AES
Major TSAPI link down, retrying in 30s Alert sent
14:12:09
ACM
Avaya Aura CM
Minor Link to media gateway 3 restored Logged
14:11:58
ACR
Avaya Contact Recorder
Critical Recording failed: agent 2041, no RTP received Ticket opened
14:11:47
OSBC
Oracle SBC
Major SIP 503 Service Unavailable from trunk TG-01 Grouped
Out-of-the-box support for 56+ voice products, on-premises and in the cloud
Avaya
Genesys
Verint
NICE
Oracle
AudioCodes
Microsoft
Amazon Connect
Atos

Voice teams are blind to issues until they impact service quality

Delayed issue detection

Voice systems lack real-time monitoring, leading to unexpected failures.

Reactive troubleshooting

Engineers scramble to diagnose and resolve issues, increasing downtime.

SLA violations and escalations

Long resolution times result in business impact and lost revenue.

Fragmented or unavailable logs

Data is scattered across systems, making incident analysis slow and inefficient.

“Without proactive monitoring, every voice failure is a costly surprise!”

Bring visibility and efficiency to voice operations

Real-time error detection

AI-powered monitoring scans all voice logs, identifying issues in real time.

Automated alerts and insights

Alerts are triggered instantly, with root-cause analysis.

One-click access to logs

Access event-specific logs without manual searching or waiting for the NOC.

Better SLA compliance

Reduced troubleshooting and downtime prevents SLA violations.

“See the problems before they happen, fix them before they hurt!”

Built for the voice estate you already have

56+

Voice products supported out of the box, from all major vendors

25

Avaya assets covered, the largest coverage in the industry

800+

Voice servers monitored for one top-30 global bank

1-click

From an alert to the event’s logs, with no ticket or privileged ID

Collect, detect and act from one dashboard

OSBC
syslog · TLS
ASMGR
syslog · TCP
VI360
Windows collector
01

Collect every log

Platform, application or custom logs in near real time, through Syslog on Linux and a custom collector script on Windows. No log collection agent.

1 critical issue
2 major issues
02

Detect what matters

Critical and major alarms are detected out of the box. Similar events are grouped and unwanted ones suppressed, so you get straight to the problem.

Ticket
ServiceNow or REST API
Email
Alert the on-call team
Dashboard
Widget and 1-click logs
SIEM
Forward as CEF, JSON or CSV
03

Alert and resolve

Alerts go out by email, ticket or dashboard. Engineers open the event’s logs from the portal without waiting for credentials or a technician.

Why Smart Logging™ is better than SNMP, CDR analytics, voice monitoring tools and SIEM

Log monitoring for voice apps

  • Collect platform, application or custom logs in near real time
  • Understand log formats of 100s of log files from 56+ products out of the box

Proactive fault monitoring

  • Auto-detect critical and major errors
  • Self-service portal to detect known log patterns
  • Suppress unwanted events to avoid alert fatigue

1-click log access

  • Instant log access via the central portal
  • No more missing or overwritten logs
  • No need to raise a ticket, share a privileged ID with vendors or wait for experts

Detect loss of recording

  • Monitors logs in near real time to detect loss of recording
  • Correlates logs across systems to detect failures
  • Highlights the top 10 agents with recording failures

Clone, filter and forward logs

  • Create copies of logs to run multiple filters
  • Selectively archive only important logs to save on SIEM costs
  • Forward to all major SIEMs

AI-powered PII masking

  • Mask structured and unstructured PII using regex and AI
  • Mask before store, view or export
  • Self-service configuration on the portal
  • Upcoming

AI-powered log insights

  • Daily highlights of security, compliance and operational events
  • Chat with the logs for insights on component health and incidents
  • Upcoming

Prescriptive root cause analysis

  • Finds root cause by correlating logs across connected systems
  • Remediation suggestions from the OEM knowledge base
AI-powered event summary

Cut the noise and get straight to the problem

Thousands of repetitive events become a short list of issues. Take quick actions from the event viewer without logging in to each system.

Group similar events

Reduce the noise for a cleaner view and better tracking.

Fine-grained event suppression

Select a specific asset within a type and suppress events from it.

Logs in an instant

View logs for a whole asset group or a single asset. Select the asset and time window, then view.

Event summary · last 24 hours
4,812 events → 5 issues
SIP 503 from trunk TG-01
OSBC · 2 assets
×2,140
Login failures (IAM)
ASMGR · 1 asset
×1,386
Registration retries
ASM · 4 assets
×912
Recording failed, no RTP
ACR · 1 asset
×312
Archive write failed
VI360 · 1 asset
×62
Illustrative demo data

Log monitoring for voice apps, out of the box

Smart Logging™ collects and understands the important log files from every one of these products. Cloud platforms such as Amazon Connect, Teams and Genesys Cloud are supported alongside on-premises SBCs, PBXs, IVRs, recorders, dialers and gateways.

AACCM
Analytics Cluster Control Manager
AVP
Aura Appliance Virtualization Platform
AES
Aura Application Enablement Services
ACM
Aura Communication Manager
AADS
Aura Device Services
AMS
Aura Media Server
AAM
Aura Messaging
ASM
Aura Session Manager
ASMGR
Aura System Manager
AUS
Aura Utility Services
ABRZ
Breeze
ACMS
Call Management System
ACR
Contact Recorder
ACRA
Contact Recorder Advanced
ACCCM
Control Center Control Manager
ADSAL
Diagnostic Server SAL Gateway
AEP-EPM
Experience Portal EPM
AEP-MPP
Experience Portal MPP
AMG
Media Gateway
AMSG
Messaging
AOCS
Oceana Cluster Server
ASBC
Session Border Controller
ASMH
Social Media Hub
AWLM
WebLM Server
GEADM
Genesys Administrator
GESIP
Engage SIP Server
GEICON
ICON Server
GEINFO
Infomart
GEMCP
Media Control Platform
GEORS
Orchestration Server
GEPULSE
Pulse Server
GERM
Resource Manager
GESTAT
Stat Server
GEURS
Universal Routing Server
VI360
Impact 360 Recorder
VFC
Verba
VWFS
WFO Forecasting and Scheduling
VWKMBE
WFO Knowledge Mgmt Back End
VWKMFE
WFO Knowledge Mgmt Front End
VWKMJ
WFO Knowledge Mgmt Jenkins
VWKMR
WFO Knowledge Mgmt Reporting
VWMG
WFO MobileGateway
VWP
WFO Portal
VWSA
WFO Speech Analytics
VWSAT
WFO Speech Analytics Transcription
VWTA
WFO Text Analytics
VWTADS
WFO Text Analytics Data Store
VWTAM
WFO Text Analytics Management
OSBC
Oracle Enterprise SBC
ACSBC
AudioCodes Session Border Controller
ACOVOC
AudioCodes One Voice Operations Center
NICEREC
NICE Engage Recorder
MSD365O
Microsoft Dynamics 365 Omnichannel
SFB
Microsoft Skype for Business
AMCON
Amazon Connect
AUOSV
Atos Unify OpenScape Voice

Running in some of the largest voice estates

A top airline in Asia
Avaya, Cisco, Oracle and Verint

Challenge. Proactively monitor contact center systems for errors, warnings and custom events, get notified in practically real time, and mask any customer PII found in the logs.

Result. Smart Logging™ runs across 200+ voice servers with near real-time alerts by email and ServiceNow ticket. The Voice Ops team has quick access to 30 days of raw logs, which significantly improved SLA adherence. PII masking keeps logs compliant with data privacy rules, and access is secured through Active Directory.

200+
voice servers
30 days
of raw logs on hand
A top-30 global bank in 60+ countries
Avaya, Cisco, AudioCodes, Oracle, Verint, Skype for Business

Challenge. Collect logs from 800+ systems and archive IAM logs separately for audit. Not every product supported the Splunk HIDS agent, and some could send logs to only one destination.

Result. Agentless collection gathers logs from every voice system and clones them into two copies. Raw logs are stored on a NAS, while filtered IAM logs are organized by product, asset and date for easy retrieval, meeting audit requirements.

800+
voice servers
0
agents installed

Proactive log monitoring with 1-click log access

Scanners collect logs from each voice system over UDP, TCP or TLS and pass them securely to the Smart Logging™ core, which stores raw logs and events and drives alerts. Core and scanners run as high-availability pairs or simplex.

Your voice systems
SBC
Call processing
IVR
Dialer
ACD
Recorder
Custom apps
UDP · TCP · TLS
Scanners
HA or simplex
TLS
Smart Logging™ core
Event store and log store
Notifications and tickets
Admin portal
SIEM forwarding

Smart Logging™ core

Hardware

VM with 16 GB RAM, 4 vCPU at 2.2 GHz, 5 TB free disk (includes log store)

Software

OVA with RHEL 9.x (customer license), ESXi 7+

Network

1 NIC, 1 Gbps

Scanner

Hardware

VM with 8 GB RAM, 4 vCPU at 2.2 GHz, 150 GB free disk

Software

OVA with RHEL 9.x (customer license), ESXi 7+

Network

1 NIC, 1 Gbps

How Smart Logging™ compares

SNMP and CDRs tell you something went wrong. Smart Logging™ reads the logs that explain why, and puts them one click from the alert.

Typical capabilities by category. Individual vendors vary.

SNMP
CDR analytics
Voice monitoring tools
SIEM
Smart Logging™
Reads application and platform logs from 56+ voice products
Detects loss of recording
1-click access to the logs behind an alert
Voice-specific error patterns out of the box
Clone, filter and forward logs to any SIEM
PII masking before store, view or export
No log collection agent required

Secure Voice™

Stop scam calls, robocalls, AI voice bots and TDoS before they reach your contact center.

Explore Secure Voice™

Identity Assurance™

Branded outbound calls with your name, logo and a personalized reason, so customers answer.

Explore Identity Assurance™

Key terms

Voice observability

Real-time monitoring of the logs and health of voice systems such as SBCs, call managers, recorders and IVRs, so teams find faults before callers do.

Log monitoring

Continuously reading platform and application log files to detect known error patterns as they occur.

Alert fatigue

When repeated or low-value alarms bury real issues and teams start ignoring notifications.

Loss of recording

A call that should have been recorded but wasn’t, often caused by a fault between the call platform and the recorder. A compliance risk in regulated industries.

Smart Logging™ questions

Smart Logging™ is real-time log monitoring for voice systems from Assertion. It collects logs from your SBCs, PBXs, IVRs, recorders, dialers and contact center applications, detects errors and loss of recording, and gives you one-click access to the logs behind each alert.

No. Smart Logging™ integrates with 56+ voice products through Syslog for Linux and a custom log collector script for Windows. You can collect any platform (OS) or application log file and add more files to the pipe.

It is vendor agnostic and supports all major voice vendors, including Avaya (25 assets, the largest coverage in the industry), Genesys, Verint, NICE, Oracle, AudioCodes, Microsoft, Atos and Amazon Connect, on-premises and in the cloud.

Yes. Clone, filter and forward logs to selectively archive only the important ones and save on SIEM costs. Output is available in CEF, JSON and CSV to support all major SIEMs, and each log line can be transposed into a custom format.

Smart Logging™ monitors logs in near real time and correlates them across systems to detect recording failures. It also highlights the top 10 agents with recording failures.

The core runs on a VM with 16 GB RAM, 4 vCPU and 5 TB of free disk; each scanner needs 8 GB RAM, 4 vCPU and 150 GB. Both ship as an OVA with RHEL 9.x on ESXi 7+.

AI-powered PII masking hides structured and unstructured PII using a combination of regex and AI, before logs are stored, viewed or exported. Authentication integrates with Active Directory.

Let us be your guide to proactive monitoring of your voice systems

Book a demo and a specialist will walk through Smart Logging™ on the platforms you run.